The Water Supply & Sewerage Department is responsible for planning, operation, and maintenance of urban water supply and sewerage systems to ensure safe drinking water, effective wastewater management, public health protection, and environmental sustainability.
- Water Supply Planning & Management
- Assessment of present and future water demand of the city
- Planning and execution of water supply schemes
- Development and augmentation of water sources (rivers, reservoirs, tube wells)
- Coordination with state agencies and funding bodies
- Treatment & Quality Control
- Operation and maintenance of Water Treatment Plants (WTPs)
- Ensuring water quality as per BIS / CPHEEO standards
- Regular sampling, testing, and monitoring of drinking water
- Preventive measures against contamination and waterborne diseases
- Distribution System Management
- Operation and maintenance of water distribution networks
- Ensuring equitable and adequate water supply to all zones/wards
- Leak detection, pipeline repairs, and pressure management
- Metering, reduction of non-revenue water, and service connections
- Sewerage System Planning & Execution
- Planning, construction, and expansion of sewerage networks
- Laying and maintenance of sewer lines, manholes, and pumping stations
- House sewer connections and regulation of illegal connections
- Integration with city sanitation and drainage plans
- Wastewater Treatment & Disposal
- Operation and maintenance of Sewage Treatment Plants (STPs)
- Treatment of wastewater as per environmental norms
- Safe disposal or reuse of treated wastewater (irrigation, industry)
- Prevention of sewage discharge into water bodies
- Operation & Maintenance (O&M)
- Regular inspection, preventive maintenance, and emergency repairs
- Management of breakdowns, water supply interruptions, and overflows
- Energy management for pumping and treatment operations
- Asset management of pipelines, pumps, and treatment facilities
- Public Health & Environmental Protection
- Support to health department in preventing waterborne diseases
- Monitoring sewer overflows and sanitation-related health risks
- Protection of water sources from pollution
- Compliance with pollution control and environmental regulations
- Revenue, Billing & Consumer Services
- Issuance of water and sewerage connections
- Meter reading, billing, and revenue collection
- Handling consumer complaints related to water supply and sewerage
- Disconnection and enforcement for unauthorized usage
- Project Management & Monitoring
- Implementation of water and sewerage projects under:
- Central/State schemes
- Urban development programs
- Monitoring project progress, quality, and timelines
- Preparation of DPRs, tenders, and technical reports
- Emergency & Disaster Management
- Ensuring uninterrupted water supply during emergencies
- Response to pipeline bursts, contamination incidents, floods, and droughts
- Coordination with disaster management and district administration
